REFUND POLICY

Refund Policy

We are always pleased to process returns as long as the request is legitimate and for valid reasons. As online sellers, we adhere to return guidelines in accordance with consumer legislation.

For specific information regarding our refund deadlines and policies, please refer to the details below. Please take note that our policies vary depending on the products, and payment options may differ across our various services. Additionally, it's important to understand that we take violations of our Terms and Conditions seriously, and we are not obligated to provide refunds to users who breach these terms, even if their requests fall within the designated refund period. To be eligible for a refund, you must meet the following criteria:

Defective, Damaged, or Incorrect Items:

If you receive products that are faulty upon delivery, you have the option to return these defective products to us. Upon receiving the returned products, we will either repair or replace them or provide a refund for the purchase price and delivery charges, as per our discretion.

In cases where you received a damaged or defective item from us, or an incorrect item was shipped to you, you will not be responsible for return shipping costs. Furthermore, we will not impose restocking fees or any other charges related to the return. Additionally, you will receive a full refund for the item, in accordance with our Refund Procedures.

To return faulty products, you must notify us within 24 hours of receiving the products, and the return or exchange process may take up to 15 days.

To initiate the return process, please contact us to express your desire to return the products. We will then provide you with detailed instructions on where to return the products and guide you through the returns procedure.

Please note that we cannot accept returns for items that have been opened or used unless you received the item in a damaged or defective condition.

Items that are returned as damaged or defective but lack their original packaging will not be eligible for a refund.

Other Returns:

For all returns unrelated to damaged, defective, or incorrectly shipped items (as described above), you will be responsible for covering the shipping charges for returning the item(s).

If a refund is granted, it will be contingent upon the product being unused and in unworn condition, with all original tags intact at the time of the return. Refunds for items will be solely at our discretion and subject to approval by our inspection team.

Upon receiving and inspecting your return, we will send you an email confirming the receipt of your returned item.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, we will inform you accordingly.

The responsibility for shipping the item back to us lies with the customer.

Refund Procedures:

Your refund will be issued in the same form of payment used for the original purchase.

The refund process entails automatic application of the refund to your credit card or the original payment method within 10-15 days.

Late or Missing Refunds (if applicable):

If you have not yet received your refund, we recommend checking your bank account first. Following that, contact your credit card company, as there may be a delay before the refund is officially posted. If necessary, reach out to your bank as well, as there can be processing time involved in posting a refund.

If you've completed these steps and still have not received your refund, please contact us.

Prior to leaving our warehouse, every parcel undergoes thorough examination and quality control by our packing team. If you receive a damaged item, please contact us immediately. In cases of item faults, such as damage or manufacturing defects, we can offer solutions like repair or exchanges. For further details, please get in touch with our Customer Care team. Whenever possible, we will endeavor to repair faulty items. If you prefer to exchange your item, please be aware that we can only replace it with the same product in the same size, subject to availability. If the item cannot be repaired or replaced, you will receive a credit note.

TERMINATION WITHOUT REFUND:

We reserve the right to terminate accounts without providing a refund or prior notice in the event of violations of our published Terms and Conditions or instances of verbal abuse directed towards our staff, other users of our site, or our associates. If a user with such a history attempts to re-subscribe to our site, we retain the right to terminate their account without a refund or prior notice and block their IP address.

Changes to this Refund Policy:

We retain the right to modify this Refund Policy at any time. Any such modifications will be communicated through our website. Additionally, you can request the most up-to-date version of our Refund Policy by contacting us via our "Contact Us" form.

This document was last updated on September 29, 2023.

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